What slicer should I use?
The H-Series uses standard RepRap G-code, and is compatible with any slicer. That said, we have standardized around Simplify3D, and primarily support that software.
What CAM software can I use?
The H-Series uses industry-standard G-code, so any CAM package should work. That said, we standardize around, and support, Fusion360 and HSMWorks (for Solidworks). We offer a post for these CAM packages in our online manual.
Can I upgrade the machine after purchase?
Any feature that is available within the shop product page can be upgraded (for example: you could add Filament Assist to the Additive machine, or a Dovetail Bed to the Benchtop CNC (Hybrid) Machine. But you couldn't add a Dovetail Bed to the Additive machine.) The Dovetail Bed and all fixtures that interface with it (Rotary Axis, Vise, Tailstock, etc.) are dead simple to add later.
Is the H-Series reliable?
Yes - we have had machines running for years with minimal maintenance. There is a maintenance schedule, and typical wear parts must be replaced (such as Additive nozzles).
How much does it weigh?
The CNC weighs up to 150lbs with all options on-board. The crate that it comes in can weight up to 325lbs.
Can I get a demo or a sample?
Yes, please reach out to us for a customized demo.
How is this different from Prusa MMU or Mosaic Palette?
They are very different things. We love those products - they are great access-points for hobbyists to get multi-color and sometimes multi-material prints. The H-Series offers 5 completely independent toolheads (additive or subtractive). That means any combination of materials with wide-spanning properties and temperatures (ultra-flexible, TPU, Nylon, Polycarbonate, PETG, ABS, PVA, etc.) can be used with any number of processes (large nozzle and layer height, high-speed, precision, etc). And then subtractive tools can be added. Basically, the H-Series is a CNC that can do advanced 3D printing. Prusa and Mosaic are 3D printers (or accessories).
Do you offer a service plan?
Starting in 2020, we will offer a service plan that can include on-site installation and video support. Currently we offer periodic training at our facility, which anyone can attend, and peronal email support.
How does Rotary Printing work?
Start with the Example, then blog posts, then dig into the manual. Basically, we provide software that unwraps a round print, it slices normally in Simplify3D, and our software rescales it for use with the rotary axis.
Can I use the scanner to verify parts?
No. The scanner is designed to digitize low-angle contours (footprints). It does that task very well. But it does not do vertical walls, sharp corners, or rotary scanning particularly well. The touch probe is better-suited to metrology/verification.
Can I measure parts on the machine?
Yes, the touch probe is a very-accurate way to measure certain feature types (vertical and horizontal surfaces, round cavities, shallow contours). This data could be used to locate the part and do further operations, or to bring data back into your CAD software.
What materials can I print?
Anything you want. You can print any 1.75mm filament up to 300°C.
How does the H-Series ship?
The machine is safely packaged in a 30" x 38" x 52" crate. Depending on options, this can weight up to 325lbs. The base of the crate is open for use with a pallet jack or forklift.